Information

Terms & Conditions

Availability and Design

All images shown on our site are for illustrative purposes only. We will endeavour to provide each product as described however as the products we use may be changed or discontinued by the manufacturer we cannot be held responsible for any disputes arising from this. Where any items are changed they will be replaced with an item of equal or better quality.

Payments

We currently accept payments through Paypal. You do not need a Paypal account to use this service and you can use various payment methods as described in checkout.

When your order has been processed you will receive an email from Paypal confirming all the details. This is your proof of purchase. Once this has been issued you can rest assured that your order will be processed and will be delivered as per our Terms and Conditions.

Gift Wrapping

All our Nappy Cakes and Gift Cakes will be wrapped in clear Cellophane then decorated with Organza Ribbon and a Gift Tag for that finishing touch.

Packaging

All our items will be securely packaged in bubble wrap and placed in cardboard boxes. Were possible we will use recycled packaging. This does not compromise our quality but does help to keep costs down and is kinder to the environment!

Delivery

All our items will be delivered via courier. We currently ship to the United Kingdom with the exception of Highlands and Islands of Scotland, Ireland, Isle of Man and Isles of Scilly.

Products will be insured against loss or damage for the full value of each item. Items will only be dispatched after payment clears*. We aim to dispatch all our items as quickly as possible, however, to avoid disappointment please allow up to 10 working days for delivery.

We cannot be held responsible for any delays incurred by our courier.

*IMPORTANT NOTICE FOR EXISTING PAYPAL ACCOUNT HOLDERS

Please be aware that if there are insufficient funds in your Paypal account and your payment is processed via your bank / building society account, there may be a delay before this payment clears. Consequently your order may be delayed by an additional 7 to 10 days.

Refunds and Returns

We want to ensure you are happy with your purchase but in the unlikely event you are not we offer a full refund (excluding postage and packaging) for any items provided they are returned to us in their original condition and packaging. Please note you are responsible for the return postage costs. We would recommend that you obtain proof of postage for your returns as we can not offer a refund if the product is lost and there is no proof of postage.

Before you return your item you may wish to contact us to see if we can resolve your dispute.

Hi Bev, just wanted to say thanks for the Nappy Cake, it was ideal. My friend was over the moon. Thanks!!